Case Study

How a Fintech Cut Onboarding Time by 40% with an IT Asset Manager

Marco is a full-stack fintech platform thriving with Tecspal as its IT asset manager.

Office environment with remote team collaboration

Client: Marco Financial

Headquarters: Miami | New York | Montevideo

Company Size: 100+ employees

Industry: Trade Commerce / Fintech

Services Needed: IT Procurement, Onboarding, Offboarding, IT Asset Management

About Marco

Marco is a full-stack fintech platform providing reliable trade finance solutions to companies underserved by traditional banks, with a mission to improve economic conditions in developing countries.

Their vision is to unleash the power of small businesses by simplifying, accelerating, and reinventing trade commerce with advanced technology and artificial intelligence.

As a US-based company founded in 2020 and operating across Latin America, Marco needed a way to scale its remote team without operational bottlenecks.

Results & Impact

40%

faster onboarding across LATAM

70%

faster deliveries and pickups

30%

cost savings in the first year

20%

lower average prices in Mexico

The Challenge

1
Lengthy onboarding process slowing down team growth
2
Complex offboarding logistics across multiple countries
3
No secure or accessible storage options in international regions
4
Inconsistent tracking and recovery of IT assets

The Solution

By partnering with TecsPal, Marco implemented a fully integrated IT asset management strategy. Our services include:

IT Onboarding & Offboarding — streamlined end-to-end processes
International IT Asset Procurement — fast delivery of hardware to any LATAM location
IT Asset Management Platform — centralized visibility and control over assets

Success Testimonial

At a startup with limited bandwidth in our HR & IT departments and a remote workforce around the globe, Tecspal has solved a great need, saving not just money, but TIME!
Our Account Executive Thomas Spradling personalizes the experience not just with myself, but with our employees and new hires.
I believe that how you onboard a new hire sets the tone for an employee's entire experience and for our remote team members that starts with receiving their equipment.
Erik TammsaluHead of People

Open office with several people working at desks, including one person standing. Two circular icons are overlayed.

Conclusion

Marco gained full control and agility over its IT operations in Latin America, allowing the company to focus on scaling its business instead of managing hardware headaches. Key Takeaways:

1
Operational efficiency: Faster onboarding means quicker team ramp-up.
2
Cost optimization: Equipment reuse and storage reduced wasted spend.
3
Regional scalability: Reliable IT support across multiple countries.
4
Peace of mind: TecsPal handles logistics, so Marco can focus on growth.

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